Frequently Asked Questions

With LotteryHUB you can:

• Enter your Powerball and Mega Millions tickets to store and track your results.
• Easily check the latest jackpot information.
• Watch the live Powerball and Mega Millions drawings.
• Catch up on missed lottery drawings and winning results.
• See your winning lottery numbers.
• Stay on top of the latest Powerball and Mega Millions updates.
• Save your Powerball and Mega Millions number history.

In addition to checking your Powerball and Mega Millions winning numbers you can also:

• Check your state lottery numbers.
• Access Powerball Powercode for a chance to win great prizes.
• Access to additional games.

How to I submit a question or feature request for LotteryHUB

Questions, customer support, and feature requests can be sent to info@lotteryhub.com.

How can I register and what are the benefits?

In the menu bar, go to sign in, and then tap register. This will direct you to the registration screen where you enter your email, create a password and verify you’re 18 or older.

• Track and store your Powerball and Mega Millions tickets.
• Access Powerball Powercode and Additional Games.

Why do I have to be 18 years or older to register?

Majority of state lotteries require players to be 18 years or older, and we as a company stand by that legal agenda to ensure our users are not underage and are not subject to lottery media.

Why do you need my e-mail address?

We require your email address in order to properly save you as a designated user. We might occasionally send emails to your email address, but you are always able to unsubscribe from them.

Why Save a Ticket?

Saving your Mega Millions or Powerball ticket with us helps users to quickly and effectively determine if they matched winning numbers or not.

How do I add a ticket to my application?

Once you have purchased a Mega Millions or Powerball ticket from your participating retailer you can now add it to the application for tracking.

• ALWAYS KEEP YOUR PAPER TICKET. YOU NEED IT IN ORDER TO RECEIVE YOUR WINNINGS FROM YOUR STATE LOTTERY.
• Once you have your ticket in hand, you can either tap the icon in the top right corner of the application, or if you go to My Tickets, you can select "Add Tickets".
• Once you select the Add Ticket option, you will be presented with either Powerball or Mega Millions options. Select the game you wish to add to the application.
• Now, tap on the lottery balls in order to add your ticket's numbers. You can also add additional lines if your ticket has more than one. Once you have added your numbers you can either select "Save for Future Draws", "Future Drawing", or "Past Drawing".
• "Save for Future Draws"This allows you to hold onto those numbers until a later drawing.
• "Future Drawing" This is for your tickets which are purchased and in hand, ready to be played.
• "Past Drawing" This is for your previously played tickets, to determine if old tickets may be winners.

Why choose a favorite state?

By choosing a favorite state lottery you will be able to quickly access those state lottery numbers at your convenience.

How do I choose my favorite state lotteries?

For iOS:

• When you reach the State Numbers page, select the book icon in the top right corner. This will enable you to select your preferred state lotteries to be saved at the top of the screen.
• When you're finished, select the Done button in the top right to save your preferred state lotteries.

For Android:

• On the State Numbers screen, tap on "Select States" and then toggle on which state lotteries you prefer to follow.
• Then switch back to Favorite States and you should see your preferred state lotteries.

Why am I not receiving notifications?

Currently LotteryHUB is under construction and we are working to improve the app overall. We will have notifications working again soon.

How do I delete a ticket?

For iOS:

• When in the My Tickets section select the trash can icon in the top left corner or the app. This will activate the option to select those tickets you wish to delete.
• Select delete and they should be removed from your My Tickets section.

For Android:

• When in the My Tickets section of the app, select the Delete option in the header, underneath the Mega Millions logo.
• Then, select the check boxes by the tickets you wish to delete.
• After selecting the tickets you wish to delete, select the trash can icon in the bottom left of the screen. Your selected tickets should now be removed from your application.

I forgot my Password, how can I change it?

On the Log In screen, select the "Forgot Password?" Option at the bottom. Then enter your email address and select "Reset Password". An email will be sent to your designated inbox with instructions to reset your password.

If you do NOT see the email in your inbox, check your spam folder and make sure you update your inbox to accept all LotteryHUB emails.

Where did the Multi-Draw option go?

The Multi-Draw option will be in the next build 5.0.1 that should be available on or before SEP 26, 2016.

Where did Rewards go?

LotteryHUB Rewards has been removed from the application for the time being. We are aiming to provide users with an even more engaging and rewarding experience once we're able.

Where did my Rewards Points go?

With the removal of the LotteryHUB Rewards program we also had to remove the points system. This is to ensure that we can provide the best possible rewards system in the future. We apologize for any inconvenience this may have caused.

Why is there no ticket scanning option?

We are currently working to improve our ticket scanning feature in order to provide the best possible experience. We apologize for the inconvenience.

How do I opt-out of push notifications on Android?

There are two ways to opt-out of push notifications. If you are logged in, you can disable push notifications in your Account page. If you are not logged in, you can disable push notifications in Settings, found in the More section of the app.

Are there any custom options for receiving push notifications?

As of right now, no. We are working to provide more options in the near future.

Will I receive a push notification if my ticket matches winning numbers?

As of right now, no. We are working to provide this function in the near future.

How do I opt-in for push notifications on iOS?

When you update your device to the latest version you should receive a pop up asking if you would like to receive push notifications. If you select "Yes", you will then be opt-in for push notifications. If you decide you do not want to receive push notifications, simply select "No".

How do I opt-out for push notifications on iOS?

If you initially chose to opt-in to push notifications, and now you would rather opt out, the process is simple and is listed below:

• Go to your apple device's settings.
• Go to "Notifications".
• Select "LotteryHUB".
• Toggle the "Allow Notifications" to off.

Now you should stop receiving push notifications. If you continue to receive push notifications please let us know via info@lotteryhub.com.

Someone contacted me on Facebook claiming I won a prize. Is this legitimate?

NO. We DO NOT, under any circumstance, contact our users through social media and we NEVER ask for money or personal information.

If you are being contacted and asked for money, personal information, credit card numbers or online accounts, please do not engage and report this handle or entity to the FBI immediately. Beware of these scams, as these entities are using our intellectual property (our logo), fake websites and telephone numbers.

In the event our users are actual winners of any sort of prize, they will be contacted directly by Shoutz, Inc. and through the corporate Shoutz.com email domain. In addition, the only personal information Shoutz, Inc. would ever ask for is for IRS reporting purposes, done only through private email and never through social media platforms.

I was contacted by you on social media, asking to provide personal information and money to claim a prize. Is this a scam?

YES. We DO NOT, under any circumstance, contact our users through social media and we NEVER ask for money or personal information.

We have recently received reports that some of our enthusiasts and lottery fans are being contacted on both Facebook and Instagram by an entity that uses the LotteryHUB logo. These scammers are promising large prizes, asking for money, personal information and even bank accounts. If you are contacted by one of these entities, please do not respond and delete immediately.

Someone contacted me on Instagram claiming I won a prize. Is this legitimate?

NO. We DO NOT, under any circumstance, contact our users through social media and we NEVER ask for money or personal information.

If you are being contacted and asked for money, personal information, credit card numbers or online accounts, please do not engage and report this handle or entity to the FBI immediately. Beware of these scams, as these entities are using our intellectual property (our logo), fake websites and telephone numbers.

In the event our users are actual winners of any sort of prize, they will be contacted directly by Shoutz, Inc. and through the corporate Shoutz.com email domain. In addition, the only personal information Shoutz, Inc. would ever ask for is for IRS reporting purposes, done only through private email and never through social media platforms.

Can I buy Powerball Tickets Through the Internet?

...Taken from the Powerball.com site on Jun 10, 2015:

No. Start with that answer and then slowly back into "sometimes". Gambling is illegal in the United States. A State has the right to gamble or create a lottery ONLY within its borders. When a game or information about a game cross a state line, or the national border, then it falls into federal jurisdiction. So, some lotteries do sell TO THEIR RESIDENTS through the Internet but not across their state line. Powerball tickets can only legally be purchased at a state lottery sales terminal in the lottery jurisdictions that sells the Powerball game. A lottery can also legally sell tickets on the Internet, but only to persons within its own state. No one can sell lottery tickets by mail or over the Internet across state lines or the U.S. national border. No one except the lottery or their licensed retailers can sell a lottery ticket. No one. Not even us. No one. No, not even that web site. Or that one. You really don't need to send me questions about a specific site. None of them can legally sell lottery tickets across a state border or the U.S. border.

Law prevent the SALE (exchange of consideration) of any interest in the outcome of a gambling event. If you are not buying from a licensed retailer in the state or from the state lottery site (within the borders of that state), then you should not expect to be able to collect your prize. There are no regulations of websites that claim to sell tickets or to sell you a "service" to buy and hold tickets for you. Many lotteries believe that they would violated state and federal laws is they paid on those tickets purchased (if actually purchased) by an unlicensed re-seller.

You can legally travel to another state, buy a ticket, and bring it back to your home state (at least I believe that no state now has a law forbidding the possession of a lottery).

Can a non-resident Win Powerball?

...Taken from powerball.com Jun 10, 2015:

If you legally purchase a Powerball ticket, you can play the game and you can collect prizes. You do not have to be a citizen or a resident to play the game. You can be a tourist. That said, some states do have rules that seem to imply that a winner must produce evidence of citizenship or a federal SSN, but there are other ways to hold back taxes for a winner who does not have a U.S. SSN. Occasionally, some state lawmaker talks about limiting wins to U.S. citizens, but no laws have passed so far.

How do I play Powerball?

• Buy a ticket from a participating lottery retailer.
• From there you win by matching the numbers you selected with the draw that your ticket is for. Here is a link to show what you need to match to win. lotteryhub.com/powerball-prizes-and-odds.php.
• Note: You can use the LotteryHUB app to enter your numbers to help determine if you matched anything.
• When you do win something, take the ticket to any participating lottery retailer in the state you purchased the ticket for your winnings.

Can you help me win?

While the LotteryHUB Team certainly empathizes with our users' dreams to win the lottery, we have no control, whatsoever, over any of the numbers that are drawn with any of the lotteries.

We can, however, wish you the best of luck.

What is the multiplier?

When purchasing either a Powerball or Mega Millions lottery ticket, one has the option to add a multiplier. The multiplier is a random number drawn immediately prior to the official lottery draw. This number will either be a 2, 3, 4 or 5 and will be used to multiply any prizes one might have won during the draw. The Powerball Power Play and the Mega Millions Megaplier can each be purchased for $1 per line.

However, there are a few exceptions for the multiplier. If the Jackpot is won in either Powerball or Mega Millions, the multiplier will not be used. Also in Powerball, the Match 5 prize of $1 Million would become $2 Million if the multiplier had been purchased.